Organization: Cornerstone Advocacy Service | Location: Bloomington, MN
Activity Area: Advocacy | Job Type: Full-Time | Salary: $44,000 - $52,000
This position is responsible for all duties related to the programmatic aspects and management of Cornerstone’s statewide Day One Call Center and Network and system. The Call Center focuses on providing 24/7 crisis call response to domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime victims/survivors. The position is responsible for ensuring that the Call Center operates with the highest level of customer relationship standards inclusive of appropriate information and referral practices, trauma informed, survivor-centered and culturally responsive practices. The DO Network is comprised of anti-violence agencies statewide that collaborates in a low barrier streamlined system to provide victims/survivors with immediate safety and services. This position maintains a high-level of accountability and decision making in providing quality programming, program development and employee management. The DO Manager directly oversees Call Center Supervisors, Specialist positions and others as assigned. In addition, responsibilities include the Day One network partnerships, technology, processes, and auxiliary services. The Day One Manager is responsible for maintaining strong partnerships with community referral partners inclusive of 211, homeless providers, law enforcement, and medical personnel.