Organization: Cornerstone | Location: Bloomington, MN
Activity Area: Advocacy | Job Type: Part-Time | Salary: $16.00 Per Hour
Cornerstone is a $5M agency with approximately 90 employees. Our organization serves individuals impacted by domestic violence, sexual violence and human trafficking, with office locations in Bloomington, Minneapolis, and Brooklyn Center.
Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. (www.cornerstonemn.org)
The position is responsible for responding to victims/survivors of general crime, domestic violence, sexual violence and/or human trafficking/sexual exploitation via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and General Crime Line. The Call Center Advocate uses trauma-informed and survivor-centered practices to provide victims/survivors with referrals, information, support and safety planning. The Day One system, processes and best practices are utilized by Call Center Advocates to ensure immediate access to safety and services for survivors.
This position will not be scheduled for regular shifts, but will be responsible for picking up/working a minimum of 16 hours a month in the call center unless otherwise approved. The Relief Call Center Advocate must have the ability to work flexible hours including some evenings, weekends, and holidays. If staff are unable to work a shift they are agreed to work, they are responsible to follow established procedure to ensure staff coverage. This position may be required to provide additional coverage during a local disaster or major public awareness events.
See a complete job description at https://jobs.minnesotanonprofits.org/job/day-one-call-center-relief-advocate-twin-cities-metro-minnesota-44714.