Organization: Cornerstone Advocacy Service | Location: Bloomington, MN
Activity Area: Advocacy | Job Type: Full-Time | Salary: $40,000 - $50,000 Per Year
The Day One Call Center Hotline Supervisor shares supervisory responsibilities of advocates and related daily services alongside two part-time Day One Call Center Hotline Supervisors. The Cornerstone Day One Call Center responds to victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime, via phone, text, email, or chat messaging through the 24/7 statewide Day One Crisis Line, General Crime Victim Support Line, and 48 HR Minneapolis (hotline). The Supervisors’ primary role is to ensure the Call Center Hotline advocates provide trauma-informed, survivor-centered, and culturally responsive practices to provide contacts with referrals, information, support, advocacy, and safety planning. The supervisor ensures that Call Center Hotline Advocates utilize these same practices when assisting walk-ins, online chat support groups, and pet safe housing participants. The supervisor works with advocates to maintain the essential relationship with the Day One Network utilizing the innovative practices of relationships, process, and technology to provide immediate and low-barrier access to safety and services for victims/survivors. This position requires a heightened level of decision making, resourcefulness, and exercise of discretion.